Things To Ask When Vetting Moving Services For Your Relocation

montreal movers

Got a move in your future? It never hurts to get ahead of the game by checking out movers and different types of moving services to help with your relocation, especially if you’ll be moving during the busy summer moving season. 

Not sure where to start? No worries, we’re happy to help get your ducks in a row using our best tips for hiring a moving company. Heck, we can even help you figure out which type of moving service might work best for your move — and then we’ll arm you with smart questions to ask. First, we’ll go over some general tips for hiring a montrealmovers company, then we’ll move into choosing the best type of moving service for your needs. Finally, we’ll give you some solid, must-know questions for each specific type. Ready? Off we go!


While not every moving service is the same, there are a few essential questions that you should ask no matter what. These will help you navigate through the process of vetting and getting moving quotes and estimates, so you can ultimately decide whether or not a certain company offers exactly what you need. Here are seven questions you should always ask when hiring a moving company:

1. Check the Company Credentials
Licensed moving companies have to register for a USDOT number. Looking up this number on the FMCSA site can give you a wealth of info, such as company status, safety records, crash reports, and more. Reputable companies will usually list their USDOT number on their website.  

2. Ask About Insurance Coverage
By law, professional moving companies have to supply a basic level of free coverage, but frankly, it’s so basic that it’s worthless. However, there are often better moving insurance options available for an extra fee.

3. Get the Damage Rate
Ask what their typical damage rate is for similar moves like yours — then compare that to the online reviews to see if you spot a pattern of complaints. You can save time by searching for keywords like “damaged,” “broken,” and “fragile.” 

4. Learn How to Claim and Complain
Ask how they handle claims and complaints and then follow up with a search through public customer reviews. Check out their social media platforms. Do they seem responsive to complaints? Do they handle claims in a timely manner? 

5. Avoid the Surprise of Additional Fees
Find out upfront exactly when and where any and all possible additional fees might come into play — and walk away from any quote that can’t be guaranteed. 

6. Get the Skinny on Cancellation Policies
Oof, having to cancel or reschedule a move last-minute is no picnic, but sometimes it can’t be helped. Unfortunately, most traditional full-service moving companies don’t have a generous. Know the rules around deposits, refunds, and cancellations so you’ll know where you stand before you book your move. 

7. Find Out How to Pay
Sometimes moving companies only accept cash or will require you to pay for part of the move at pick-up and the balance on delivery. If you’re required to pay anything upfront, always get a receipt because the people who pick up your stuff may not be the same movers who deliver it.